FAQs

What is a Rotating bed?

Rotating beds have been available in the UK for over 20 years. Theraposture were the first company to provide them and have become the market leading specialist. Getting legs into bed is a problem for many people – the Orbit and Rotoflex Rotating Beds offer the solution. At the touch of one button, these beds will move you from an upright seated to a lying position and vice versa. They also help to stand you up. Rotating beds allow for independent bed transfers on your own terms.

Why is a Rising Foot Support essential on a rotating bed?

The Orbit and Rotoflex from Theraposture are the ONLY rotating bed that can be supplied with a Patented electrically operated Rising Foot Section that moves upwards and diagonally towards the elevated leg section so there is no gap. This innovation ensures that the calf and foot are fully supported when elevated, with no gaps.

Without this rising foot section on a Rotating Bed there may be pressure points on the lower calf and as the ankles will be below the knee which will not aid fluid drain for those with fluid retention.

Can I try a Rotating bed in my home?

Yes, we can arrange a Combined Delivery and Assessment. This is free, with no deposit required, and allows you to try a Rotating Bed in the best possible setting – your own home. You can decide to keep the Rotating Bed at the end of the Assessment.

What is the advantage of a Combined Delivery and Assessment (CDA)?

You will be able to try a bed in your home, with the option to keep it if you think that it will be a good solution for you. No deposit is needed – we simply ask you to consider the process as an order, and to have the intention to keep the bed is it is suitable for you.

The actual bed you want to buy, or rent is used in the CDA, so you would need to decide if you would like a new or a refurbished bed and advise us regarding the direction of the rotation.

CDA’s mean a no risk opportunity to try before you buy in your own home, with no deposit needed and no cost incurred at all if you decide that it is not for you. You get your bed much quicker this way, and the bonus is that we do not charge you for delivery as we one combining the assessment and delivery in one visit.

Is a mattress included?

Yes, a medium risk pressure relieving RW17 and you can choose a soft, medium, or firm. For Combination Rotating Beds, you can have any combination of mattresses side by side.

Are there other mattress options?

Yes, we have a high risk RW24 and a very high risk RoHo, suitable for up to Grade 4 pressure ulcers.

Can I rent an Orbit or Rotoflex bed?

We offer two choices for you to consider for both new and refurbished Orbit beds and refurbished Rotoflex beds.

• Rental leading to ownership – an up-front initial payment followed by manageable weekly payments for a fixed period that contribute to ownership. This covers both new and refurbished beds.
• Outright Purchase, with a guaranteed buy back.

What is included in the price?

Our prices are for the complete bed package, so the Rotating Bed, the pressure relieving Mattress, two sets of fitted sheets and the Battery Backup.

Do you supply refurbished Rotating Beds?

Yes, we do. We buy beds back from clients if they are no longer needed. These beds are sometimes sold as refurbished Rotating beds, and they are supplied with a New Mattress and 1 year warranty.

Do you make Rotating Beds for couples?

Yes, we do. These are described as Combination Rotating beds. The partner half can also have a choice of functions. the rotating half can be on either side of the bed.

Do you make Rotating Beds that look like domestic beds?

Yes, we do. The Rotoflex 200 can be supplied in an upholstered or solid oak surround, as a single Rotating Bed or as a Combination Rotating Bed.

Will you deliver upstairs?

Yes, we do. Our Rotating Beds are designed to be safely and easily delivered anywhere in your home.

Will you take my old bed away?

Yes, we will for a small charge. We can even store your bed for 14 days should you need to return your Rotating bed.

How long is the warranty?

Our warranty is fully inclusive covering all parts, labour, and call-out for 3 years. This can be extended to 5 years, and annual servicing is also available.

What if I change my mind?

Up to and including the day of your delivery, you can choose to cancel your order or decide not to keep your Rotating Bed and there if no cost to you. Following this we have a returns policy allowing the bed to be returned within the first 14 days for £1,500 for single Rotating Beds and £2000 for Combination Rotating Beds.

Will I see my finished bed before it is delivered?

Yes, for all bespoke products such as a Combination Rotating bed, we will send you a video walk around of the finished product before it is delivered.

What is an Adjustable Chair?

Theraposture Rise and Recline Adjustable Chairs and Chair Beds are a popular and trusted choice for comfort, support, and powered assistance to help you sit, recline, relax, and stand all at the touch of a button.

Adjustable Chairs are designed to provide the perfect balance of comfort, support and assistance for individuals who spend a significant amount of time seated.

What are the differences between the single and dual motor Tilt-in-Space (TIS) mechanisms?

A single motor TIS mechanism will tilt you back and raise your legs above horizontal at the same time. A dual TIS will do the same but also allows you to recline the back to open the angle more.

 What is the maximum user weight?

The Theracomfort Chairs can accommodate users up to 20 stones (127KG)

Are these standard pre-made Chairs?

No, these Chairs are a standard range but are made to order. We have within the range the following choices:

• in 7 size options.
• 2 mechanisms (single motor tilt in space or dual motor tilt in space) up to 20 stones.
• 3 back designs (double waterfall, waterfall or buttoned).
• 8 fabrics (all non-waterproof).
• Matching sofas.
• 10 accessories.

Can I try a Chair in my home?

We can bring a new Chair made to your chosen options, with a 14-day exchange policy.

Will you deliver to any room in my home?

Yes, we do, including to upstairs rooms. We use our own staff to deliver your Chair.

Do you provide waterproof fabrics?

This is an upgrade option. We use Panvelle fabrics which are widely used in the healthcare industry.

How long is the warranty?

Your Chair comes with a full warranty for 3 years for the mechanism and frame, and 12 months for the upholstery following the day it is delivered. The warranty covers manufacturing faults and material defects but does not cover accidental damage and general misuse.

What if I change my mind?

Your 25% deposit will be fully refunded if you cancel your order prior to delivery.

What if I don’t like the Chair or don’t think it is what I need?

On the day of the delivery, we provide a suitability check to ensure that the Chair fits you and helps you how we described. Your Chair can be exchanged for a different Theraposture product to the equivalent value within the first 14 days. Chairs can only be exchanged if they are in “as new” condition. Refunds are not possible.

Can I rent a Theracomfort Chair?

No, these are purchase only.

What is included in the price?

Our quotations are for the complete Chair, including delivery and installation.

Do you supply refurbished Theracomfort Chairs?

Occasionally, we may have a cancelled order or photography sample available.